Comcast CableCARD update 5: Problem solved
Toshiba has shipped me the new firmware, Seine 1.5.0. The television is working flawlessly thus far. I would like to thank those at Comcast and Toshiba who worked so hard to resolve this problem.
If you have a Toshiba television that is not working on the Comcast system, here are the steps that you should take:
- Call Toshiba. Explain the symptoms that you are having. Let them know that you have a Motorola CableCARD from Comcast.
- Ask the CSR politely if they would please send you the Seine 1.5.0 update for your television. If they do not know of this update, ask them to have Paul call you back.
- Wait about a week and a half for the firmware to arrive.
- Install the firmware following the instructions that arrived with it.
- If the CableCARD still does not work, call Comcast and schedule to have a technician fix your problem.
Toshiba America Consumer Products (TACP)
(800) 631-3811
Comcast Cable
(800) COMCAST