Comments on: CableCARDs – Please post your experiences http://www.morph3ous.net/2006/02/09/cablecards-please-post-your-experiences/ Random IT Stuff Mon, 12 Dec 2011 09:19:06 +0000 hourly 1 http://wordpress.org/?v= By: Brian http://www.morph3ous.net/2006/02/09/cablecards-please-post-your-experiences/comment-page-1/#comment-910 Brian Mon, 14 Aug 2006 20:30:36 +0000 http://www.morph3ous.net/2006/02/09/cablecards-please-post-your-experiences/#comment-910 Kate, You may want to try speaking with Sharp. The problems that I was having were twofold. First, Comcast had trouble getting the card registered with their system. The second problem was that the TV's firmware was not working properly with the CableCARD. In your case, you may have 'solved' the first problem already. If Time Warner has already checked your signal strength and that the card is registered properly, then you may be suffering from the second problem. Sharp may have a firmware update that they could send you, or send someone out to install on your TV. This should be at no cost to you, as the fault may lie with their product. The first line of people at the call center will likely have no idea what you are talking about. Try politely to be connected to a higher-up. If this does not work, try emailing one of the company's executives in the proper department. There is also another invaluable resource. It is called DSLReports.com. The website is a mecca for experts in all areas of technology. The Comcast Cable TV forum helped me tremendously. The site, unfortunately, does not seem to have a dedicated Time Warner forum. Here is a link to the Cable & Satellite TV forum: http://www.dslreports.com/forum/catv Please keep me posted by commenting on the blog. -Brian Kate,

You may want to try speaking with Sharp. The problems that I was having were twofold. First, Comcast had trouble getting the card registered with their system. The second problem was that the TV’s firmware was not working properly with the CableCARD.

In your case, you may have ‘solved’ the first problem already. If Time Warner has already checked your signal strength and that the card is registered properly, then you may be suffering from the second problem.

Sharp may have a firmware update that they could send you, or send someone out to install on your TV. This should be at no cost to you, as the fault may lie with their product. The first line of people at the call center will likely have no idea what you are talking about. Try politely to be connected to a higher-up. If this does not work, try emailing one of the company’s executives in the proper department.

There is also another invaluable resource. It is called DSLReports.com. The website is a mecca for experts in all areas of technology. The Comcast Cable TV forum helped me tremendously. The site, unfortunately, does not seem to have a dedicated Time Warner forum. Here is a link to the Cable & Satellite TV forum:

http://www.dslreports.com/forum/catv

Please keep me posted by commenting on the blog.

-Brian

]]> By: Kate Jennings http://www.morph3ous.net/2006/02/09/cablecards-please-post-your-experiences/comment-page-1/#comment-907 Kate Jennings Mon, 14 Aug 2006 19:16:36 +0000 http://www.morph3ous.net/2006/02/09/cablecards-please-post-your-experiences/#comment-907 A friend -- Dean Collins -- sent me your comments on Cablecards. Boy, is it frustrating! I have a Sharp TV that was bought about five months ago, and the cable service is Time Warner (New York). The card has been a problem from the beginning. When it was installed, several technicians showed up who didn't have a clue. Finally a guy came who knew his stuff, although it took him several hours to get it to work. Now the damn thing just goes on the blink for little or no reason. It freezes and doesn't work. Switching to another channel sometimes unfreezes it. Sometimes I have to let it sit for a day or so. Sometimes only the basic channels work. On my last call to Time Warner, I enquired about exchanging it for a set-top box, but I would be charged a service call. The help desk promised to get back to me with a solution to the card problem and never did. And so it goes. I don't want to give up on the card because it's a brilliant idea, and I don't use pay-per-view, but I don't trust it at all. I have another television with a set-top box, and I use that for TIVO-ing. I'm moving to an apartment where I will only have one TV. At that point I will probably cave and get a set-top box. It's not just worth the time that I spend getting Time Warner to pay attention to the problem. And it's obvious that the company is discouraging the use of Cablecards. Any suggestions? -- KJ A friend — Dean Collins — sent me your comments on Cablecards. Boy, is it frustrating! I have a Sharp TV that was bought about five months ago, and the cable service is Time Warner (New York). The card has been a problem from the beginning. When it was installed, several technicians showed up who didn’t have a clue. Finally a guy came who knew his stuff, although it took him several hours to get it to work. Now the damn thing just goes on the blink for little or no reason. It freezes and doesn’t work. Switching to another channel sometimes unfreezes it. Sometimes I have to let it sit for a day or so. Sometimes only the basic channels work. On my last call to Time Warner, I enquired about exchanging it for a set-top box, but I would be charged a service call. The help desk promised to get back to me with a solution to the card problem and never did. And so it goes. I don’t want to give up on the card because it’s a brilliant idea, and I don’t use pay-per-view, but I don’t trust it at all. I have another television with a set-top box, and I use that for TIVO-ing. I’m moving to an apartment where I will only have one TV. At that point I will probably cave and get a set-top box. It’s not just worth the time that I spend getting Time Warner to pay attention to the problem. And it’s obvious that the company is discouraging the use of Cablecards. Any suggestions? — KJ

]]> By: JiggaDigga http://www.morph3ous.net/2006/02/09/cablecards-please-post-your-experiences/comment-page-1/#comment-78 JiggaDigga Sat, 08 Apr 2006 03:31:37 +0000 http://www.morph3ous.net/2006/02/09/cablecards-please-post-your-experiences/#comment-78 Great reading, keep up the great posts. Peace, JiggaDigga Great reading, keep up the great posts.
Peace, JiggaDigga

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