An article on ConsumerFury tells how at one point Time Warner cable stated that they would not provide CableCards to customers with Tivo Series 3 PVRs. This caused much outrage, and Time Warner has appologized.
Read more after the jump.
ConsumerFury.com:Time Warner Cable blocking customers from using upcoming Tivo Series 3!
This story took about 48 hours to spark national outrage at Time Warner Cable over the astounding ignorance of their customer support employees. This resulted in untold numbers of angry emails and phone calls to Time Warner Cable across the country. The end result was a policy change, customer support education, and an apology from Time Warner Cable.